Associate Director, Omni Channel Orchestration Technical Lead

Das ist der Job

Please visit for more information.

Darum lohnt es sich

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors.

Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

To power this ambition with both speed and scale, we are embracing a new product-oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise.

Cross‑functional, empowered Global Capability teams own outcomes—not just outputs—and work from clear capability visions, strategies, and measurable goals.

As part of this model, you’ll collaborate closely with users, stakeholders, and technical teams across the organization, using discovery and delivery practices to ensure we’re building the right things, in the right way, at the right time.

The Tech Lead, Omnichannel Orchestration, provides hands‑on technical leadership and solution design expertise for the Omnichannel Orchestration Global Capability team within the Campaign Orchestration and Content Development & Deployment teams.

Reporting to the Technical Suite Lead, this role serves as the primary technical leader for the capability, partnering closely with the Global Capability Owner, Activation Lead, development teams, and/or vendor teams to ensure capability priorities and global standards.

The Omnichannel Orchestration team delivers customer journey orchestration capabilities that enable coordinated next‑best‑action and personalized engagement across marketing, sales, and service channels.

As the Tech Lead, this role is a hands‑on contributor and technical leader, directly involved in designing, building, and delivering solutions for Omnichannel Orchestration Solutions and supporting next‑best‑action and engagement orchestration capabilities alongside the development team, bringing technical depth and leadership to every stage of the work.

Solution Architecture & Technical Delivery Lead the technical team and drive work plans, building, configuration, and integration of software aligned to business needs and technology standards, including: Omnichannel Orchestration Solutions, enabling cross‑channel journey orchestration and execution of next‑best actions across customer touchpoints.

Translate technical requirements into well‑defined work for the development team, lead agile ceremonies, and ensure disciplined execution of the capability roadmap, taking ownership of complex technical challenges end to end.

Cross‑Functional Technical Leadership Partner with business, IT security, and vendor teams to ensure the Omnichannel Orchestration team technical solutions adhere to organizational standards, security policies, and regulatory requirements.

Partner with the Technical Suite Lead, Campaign Orchestration, Content Development & Deployment, to escalate and resolve complex technical challenges that span across Global Capability teams. Lead cross‑team problem solving and resolution of technical challenges within the Global Capability team.

Deep understanding of enterprise software architecture, cloud platforms, and modern engineering frameworks. Experience coordinating across marketing, field, analytics, and data teams.

Ability to partner with other teams to translate executive and Commercial requirements into scalable, well governed technology solutions with roadmaps and prioritization. Experience leading mixed teams of internal developers and vendors, including technical direction, code and dashboard reviews, estimation, and delivery accountability.

Experience working within Agile product development teams and product operating models.

Business Skills Digital‑first Mindset - ability to look for opportunities to streamline and improve the customer experience and Jazz performance through digital tools, data and automation to create better, faster and more scalable outcomes Cross functional Matrix Collaboration – ability to work fluidly across teams and reporting lines respecting SME, coordinating shared work, ensuring progress even when accountability is distributed – supporting decisions with professional alignment and focus on collective success.

Enterprise Mindset - ability to look beyond team boundaries and make choices that advance the broader business, balancing local needs with enterprise‑level impact even when it may have personal implications Problem Solving - The ability to break down complexity, identify root causes, and experiment with solutions using an adaptive, learning‑oriented approach.

Experience as a Tech Lead, or similar role involving hands‑on technical leadership of a development team. 4+ years of experience as a Tech Lead, Technical Program Manager, Engineering Manager, or other roles involving managing a team of developers, along with cross‑functional program leadership experience.

Experience working within complex, matrixed organizations with multiple technology and product teams. Experience partnering with enterprise platform teams or Global Capability teams supporting digital and operational capabilities.

Acts with a One Jazz mindset , prioritizing enterprise value, breaking down silos, and building strong, trust‑based partnerships across teams. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate totransform the lives of patients and their families.

We are dedicated to developinglife-changing medicines for people with serious diseases — often with limited or notherapeutic options.

We have a diverse portfolio of marketed medicines, including leadingtherapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments.Our patient-focused and science-driven approach powers pioneering research and developmentadvancements across our robust pipeline of innovative therapeutics in oncology andneuroscience.

Jazz is headquartered in Dublin, Ireland with research and developmentlaboratories, manufacturing facilities and employees in multiple countries committed toserving patients worldwide. We prioritize user problems, validate solutions through experimentation and data, and iterate quickly to create real value for our users and the business.

Essential Functions/Responsibilities Key Responsibilities Strategy & Technical Roadmap Development Partner closely with the Omnichannel Orchestration Global Capability Owner to design solutions that solve business problems, providing technical insight on what the technology can and cannot do, effort levels, and tradeoffs.

Collaborate with the Campaign Orchestration, Content Development & Deployment Technical Suite Lead and Architects to translate capability roadmaps into scalable technology architectures and development plans while assessing feasibility, constraints, dependencies, and risks.

Convert complex business requirements into clear technical specifications and executable technical work tasks. Next‑best‑action and decisioning capabilities, supporting segmentation, targeting, and personalized engagement strategies.

Integration with CRM, data platforms, and analytics systems to enable seamless orchestration and real‑time customer engagement across channels. Design and implement orchestration logic, decisioning logic, and rules engines that enable real‑time, personalized customer engagement across channels.

Enable seamless integration between orchestration platforms, CRM systems, and data and analytics solutions to support end‑to‑end customer journeys. Leverage targeting, segmentation, and decisioning capabilities to drive next‑best‑action strategies and personalized engagement experiences.

Optimize orchestration performance by monitoring execution, response rates, and engagement outcomes, continuously improving journey logic and decisioning strategies. Organize and direct vendor partners to execute technical work, ensuring alignment with capability priorities, delivery timelines, and enterprise standards.

Required Knowledge, Skills, and Abilities Technical Skills Leadership experience in designing, testing, deploying, operating, and enhancing scalable, secure, and compliant technology solutions for large scale organizational use. Expert knowledge of system integration patterns, APIs, and data architecture across enterprise technology platforms.

Experience owning enterprise orchestration and decisioning platforms, including rules management and machine-learning enabled suggestions / actions for optimized sequencing.

Ability to operationalize analytics, algorithmic outputs, and targeting into real‑time, rule‑driven orchestration systems with strong understanding of decision logic and prioritization frameworks. Knowledge of targeting, segmentation, and personalization engines.

Experience designing and integrating enterprise digital platforms such as PharmaForceIQ, Next Best Action systems for field rep suggestions, and omnichannel orchestration engines. Strong understanding of customer data ecosystems and how decisioning integrates with downstream channel execution systems.

Leadership accountability for performance monitoring and continuous journey optimization. Provide technical leadership on standardization, KPI implementation, and architectural tradeoffs to ensure enterprise technology assets remain consistent, performant, and extensible across brands and regions.

Proven ability to collaborate with UX researchers and UI designers, with user‑centric mindset applied to technical development. Deeply understands and values unique capabilities and perspectives of diverse functions.

Managing Competing Priorities - ability to navigate shifting demands with clarity and adaptability, focusing effort where it creates the greatest future impact while keeping work moving.

Required/Preferred Education and Licenses Qualifications Bachelor's degree in computer science, engineering, information systems, or related technical field. 8+ years of experience after Bachelor's degree (or 6+ years of experience after Master's degree) in campaign orchestration, omnichannel engagement, digital marketing operations, or related domains in pharma.

Proven ability to mentor and guide developers and vendor partners to deliver high‑quality solutions. Preferred / Additional Qualifications Experience in pharmaceutical or healthcare industries preferred. Experience working in rare disease or specialty brands, with strong understanding of unique stakeholder dynamics.

Working Requirements 10-20% travel will be required. Jazz Expected Behaviors Demonstrates ownership and accountability, taking responsibility for outcomes and driving work forward with urgency, clarity, and a focus on impact.

Leads with curiosity and a Growth Mindset , actively exploring user needs, emerging technologies, and new ways of working to elevate capability and innovation. Embraces change as a learning opportunity , adapting quickly, modeling resilience, and helping others navigate dynamic environments.

Delivers high performance results , setting ambitious goals, challenging assumptions, and consistently driving measurable business impact. Models inclusive, collaborative leadership , creating space for diverse perspectives and empowering others to contribute their best work.

Invest in continuous learning , developing personal skills while coaching and elevating the capabilities of colleagues and cross functional partners. Navigates ambiguity with confidence , using sound judgment, data, and user insights to make informed decisions even when information is incomplete.

Communicates with clarity and influence, simplifying complexity, aligning stakeholders, and ensuring shared understanding of priorities and outcomes. FOR US BASED CANDIDATES ONLY Jazz Pharmaceuticals, Inc. is committed to fair and equitable compensation practices and we s