Associate Director of Client Services (DACH, Maternity Cover)

Darum lohnt es sich

Requirements • Have 6+ years’ agency or brand experience • Have a proven track record of successful program delivery and account growth with large customer accounts • Have experience managing a team, including career development, and be a natural motivator of people • Have strong detail-oriented, organizational and interpersonal skills • Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working • Be a curious self-starter with a problem-solving mindset and a proactive, can do attitude • Have a solid understanding of the creator economy, social media advertising ecosystem and an insatiable appetite for learning about industry innovations • Fluency in German at a native or near-native level (verbal and written) is required for this role What the job involves • Job Title: Associate Director, Client Services (1 year Maternity Coverage) • Start Date: As soon as possible • We’re looking for an Associate Director, Client Services to join our team on a 12-month maternity cover contract, with the opportunity to convert into a permanent role • This is a senior client leadership position for someone who thrives at the intersection of operational excellence, strategic thinking, and relationship management within the creator economy • In this role, you’ll lead the successful delivery and growth of high-profile client partnerships, overseeing complex creator and social campaigns from pitch through execution and reporting • You’ll act as a trusted advisor to clients, bringing a deep understanding of the creator landscape while ensuring campaigns are delivered seamlessly, efficiently, and to the highest standard • Internally, you’ll mentor and develop team members, champion smarter ways of working, and collaborate cross-functionally to drive both creative and commercial success • This role is ideal for someone who is equal parts strategic operator, client partner, and team leader — someone who is naturally proactive, solutions-oriented, and energized by fast-moving environments where collaboration, flexibility, and innovation matter more than hierarchy • Fluency in German is essential, as you’ll be supporting German-speaking clients and campaigns across the DACH market • Excellent Client Servicing: Oversee and lead on seamless day-to-day operations of campaign delivery, bringing together the right cross-functional team and ensuring projects are effectively set up for success, including set up of new workflows where needed • Team Management: Be a positive, solutions-first role model and mentor, train and develop team members through robust career pathing and goal setting • Financial Accountability: Deliver accurate and effective pricing plans for pre-sale work, and track budgets and spends on post-sale work, ensuring budgets are fully optimized • Process Driven: Proactively identify gaps that require new processes and tailor all workflows for efficiency - review processes during and after campaign lifecycle and ensure learnings are shared and applied • Consultative: Listen deeply and ask big questions to help our clients go beyond their vision and goals.

Offer up true creator economy expertise and knowledge of your accounts - supporting the Business Leads with client stewardship • Account Development: Develop client relationships and deepen partnerships, identifying and escalating new commercial opportunities • Campaign Reporting: Work alongside the Measurement and Paid Amp teams to develop and implement media strategies, as well as bespoke, detailed measurement plans with appropriate tracking and reporting set up • Presenting: Be an excellent storyteller.

Present our work and represent the company to existing and prospective clients in an engaging and impactful way • Escalation: Have high trust with clients and showcase exceptional dispute resolution capabilities as well as client objection handling skills, taking a solutions first approach and serving as a point of escalation where needed