Associate Director, BPO Lead

Darum lohnt es sich

The BPO Lead will drive, participate or support key complex or strategically meaningful process improvement efforts and be accountable for developing and maintaining metrics for key processes and presenting them to appropriate Global Development partners. /ph3Responsibilities /h3ulliDrive end‑to‑end optimization and continuous improvement of existing processes to deliver on key strategic improvement projects. /liliDevelop and lead all aspects of process strategy, including continuous improvement, process health and optimization. /liliEstablish positive relationships with Process Owners, BPO Lead peers, and key business partners across Global Development. /liliEffectively communicate with sponsors, leadership and business partners on process status and opportunities. /liliDevelop, baseline, and monitor appropriate metrics to improve process performance. /liliSupport Process Owners in timely and effective response to process gaps, inspection or audit findings, and self‑identified issues. /liliSupport risk identification within the assigned value stream of processes and develop and implement appropriate actions. /liliEstablish and collaborate on process analysis and reporting capabilities. /li /ulh3Qualifications /h3ulliMinimum of a Bachelor’s degree. /liliMinimum of 10 years of progressive business experience. /liliExperience in Clinical Operations/Quality Operations with exposure to clinical development teams and processes. /liliExposure to Standard Operating Procedures, Training, Corrective and Preventative Actions, Process Improvement and Metrics. /liliKnowledge of clinical research processes and applicable regulatory requirements. /liliProject and portfolio management experience. /liliProficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook). /liliExcellent written, verbal, and interpersonal communication skills. /liliStrong critical thinking and analytical problem‑solving skills. /liliDemonstrated ability to collaborate across organizational levels and influence decision‑making within a global environment. /liliPreferred: Knowledge of continuous improvement techniques or Green Belt certification. /liliPreferred: Experience with Microsoft Visio. /liliPreferred: Experience with SharePoint. /li /ulh3Preferred Skills /h3ulliBudgeting /liliClinical Trial Designs /liliClinical Trials /liliCompliance Management /liliConsulting /liliContract Management /liliExecution Focus /liliFact‑Based Decision Making /liliGive Feedback /liliIndustry Analysis /liliLaboratory Operations /liliOrganizing /liliProcess Improvements /liliProject Integration Management /liliResearch and Development /liliResearch Ethics /liliTechnical Credibility /li /ulh3Travel /h3pUp to 20% domestic and international travel. /p /p #J-18808-Ljbffr ppAssociate Director, Business Process Optimization (BPO) Lead /ppLocation: Allschwil, Basel-Country, Switzerland (remote options considered on a case‑by‑case basis) /ph3Role Overview /h3pThe Associate Director Business Process Optimization (BPO) Lead will be responsible for the strategy, oversight, health, and performance of processes in collaboration with Process Owners and Subject Matter Experts.