Das ist der Job
Responsibilities Own a portfolio of existing accounts and take responsibility for their retention and growth.
Darum lohnt es sich
Insider One is a leading marketing platform helping teams reach their peak. Proactively own renewals in cooperation with the Customer Success team. Achieve customer advocacy goals with the marketing team through success stories and testimonials.
We are looking for a Customer Success Manager to own a portfolio of existing accounts, ensure retention and growth, and drive business impact. Identify upsell and cross-sell opportunities within existing accounts. Consistently forecast monthly and quarterly performance.
Negotiate deals and contracts at senior levels, focusing on C‑suite and enterprise negotiations. Discover strategic customer needs, set goals, and drive business impact. Analyze stakeholder mapping and set an overall strategy for effective touchpoints. Take ownership of renewal success and strategy to achieve key commercial and contractual targets.
Ensure Customer Success realization is achieved, reach NPS targets, and guarantee a great customer experience. Monitor market trends and industry analysis to nurture key stakeholders aligned with product strategy. Qualifications Experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
Experience negotiating contracts
