We are hiring a Account Executive / Customer Account Manager (CAM) to own, retain, and expand strategic enterprise customer accounts across the European region.
This is a high-impact, revenue-owning individual contributor role focused on account expansion, renewals, retention, and net revenue growth . The CAM will own the full commercial lifecycle of existing accounts — from renewal strategy and value realization to upsell, cross-sell, and multi-year expansion planning.
As a Customer Account Manager at Zycus, you will partner closely with Customer Success, Pre-Sales, Product, Marketing, and Support teams to ensure high adoption, measurable customer outcomes, minimized churn, and increased wallet share across your portfolio.
This role is ideal for a high-performing enterprise SaaS account manager who thrives in complex, multi-stakeholder environments and has a strong track record of consistently achieving and overachieving expansion and renewal quotas.
Key Responsibilities
- Own and manage a portfolio of large enterprise accounts across Europe
- Carry and overachieve an expansion and renewals quota within assigned accounts
- Drive account expansion through upselling, cross-selling, additional modules, user growth, geographic expansion, and new use cases
- Develop and execute strategic account growth plans to maximize customer lifetime value and net revenue retention
- Proactively manage renewals cycles, commercial negotiations, and multi-year agreements
- Minimize churn through executive alignment, value realization tracking, and risk mitigation strategies
- Build strong executive relationships with CIOs, CPOs, CFOs, and Procurement Leaders
- Manage complex, consultative enterprise sales cycles for Source-to-Pay (S2P) SaaS solutions
- Identify whitespace opportunities and increase wallet share within Fortune 500 / large global enterprises
- Accurately forecast pipeline, renewals, and revenue based on realistic opportunity assessments
- Partner with Customer Success to drive product adoption and measurable business outcomes
- Collaborate with Marketing and Inside Sales to deepen account penetration and strengthen account intelligence
- Negotiate and close commercial agreements aligned to quota and growth objectives
- Travel within the region as required for strategic customer engagements
Required Skills & Experience
- 8+ years of experience in B2B enterprise SaaS account management / farming / expansion roles
- Proven track record of owning and exceeding expansion and renewal quotas
- Strong experience selling enterprise SaaS / Cloud solutions to large global organizations
- Demonstrated ability to manage complex, multi-stakeholder, consultative sales cycles
- Experience managing strategic enterprise accounts ($1B+ or large multinational organizations preferred)
- Strong commercial acumen with expertise in negotiation, pricing strategy, and multi-year deal structuring
- Excellent executive presence and stakeholder management skills
- Experience selling to Fortune 500 / global enterprises preferred
- Willingness to travel within Europe
Preferred / Added Advantage
- Experience selling Source-to-Pay (S2P), Procure-to-Pay (P2P), eProcurement, CLM, or ERP solutions
- Background with procurement platforms such as SAP Ariba, Zycus, Coupa, Ivalua, GEP, ZIP , Oracle, or similar
- Recognition such as President’s Club / Winner’s Circle / Achiever’s Club
- Experience managing large accounts with $10B+ annual revenue