Account Director

• Lead and grow key client accounts, ensuring retention and organic growth
• Serve as the senior point of contact for assigned accounts
• Develop deep understanding of clients’ businesses, goals, challenges, customers, and competitive landscapes
• Translate business objectives into creative and marketing opportunities
• Identify and present ideas, insights, and solutions that drive results
• Lead the strategic direction of accounts and align agency services with client ambitions
• Identify organic growth opportunities and develop plans to expand agency involvement
• Drive long-term account planning with leadership
• Collaborate with creative, strategy, and project management leads to deliver integrated solutions
• Mentor and develop the account team, set performance goals, and provide feedback
• Ensure account teams have clarity of goals, context, and constructive feedback
• Oversee account budgets, forecasting, and profitability
• Lead client forecasting and accurate scoping with project and discipline leads
• Monitor scope and team health, flag risks, and collaborate on early solutions
• Support new business efforts through insights, relationship-building, and strategic leadership in pitches

Requirements

• 5+ years in account management or client services, preferably within a creative, brand, or marketing agency
• Strong client-facing and strategic leadership skills
• Proven track record of leading strategic client engagements and growing business
• Ability to oversee client relationships and ensure accounts are profitable, strategically led, and delivering high-quality work
• Ability to serve as a trusted advisor to senior clients and lead internal account teams
• Client relationship management and strategic account growth experience
• Experience with budgets, forecasting, profitability, and accurate scoping
• Ability to collaborate with creative, strategy, project management, and discipline leads
• Ability to mentor and develop account teams
• Experience supporting new business efforts, pitches, and agency leadership
• Candidates on Pacific time specifically needed for this gig

Core Competencies

Demonstrates expertise in client relationship management, strategic account growth, and leading integrated solutions within a creative or marketing agency. Proven ability to mentor teams, oversee budgets, and drive profitability while aligning agency services with client objectives.

Highest-signal resume keywords

• Client Relationship Management
• Strategic Account Growth
• Budgeting and Forecasting
• Team Mentorship and Development
• Creative Collaboration

Hard Skills

• Account Management
• Client Services
• Strategic Leadership
• Business Development
• Profitability Oversight

Soft Skills

• Client-Facing Skills
• Communication
• Feedback Delivery
• Problem-Solving

Industry Keywords

• Creative Agency
• Brand Management
• Marketing Strategy
• Integrated Solutions
• Account Planning